I recently wrote about my complaint to Aqua Card about charges and the default notice they issued. I had sent a couple of letters and didn’t really get anywhere with it.
Today I received a letter from Aqua Card to tell me that they have issued their final response. I find this to be unacceptable because they have not answered the questions I have raised.
So it looks like two complaints will be made now, one to the Financial Ombudsman about the Aqua Card charges and the second to the Information Commissioner regarding the improper execution of their default notice.
It really frustrates me when companies choose to ignore questions. The questions I raised were perfectly acceptable yet Aqua Card chose to ignore them, instead issuing me with a final response.
This is not the first time I have been dismissed and been made to jump through hoops and loops. The last time I faced this situation was with Intelligent Finance in 2005.
In the end I complained to the Information Commissioner who agreed with what I said and Intelligent Finance were told to correct the data they held about me. They did in the end and they wrote off the remainder of my debt as a gesture of goodwill. I doubt this will happen with Aqua Card but I would at least like a response about my default notice.
Oh well I suppose it is time to take things further. I will keep you up to date with my progress. I think I will raise this complaint in the new year as I currently have a complaint with the Financial Ombudsman for a company called Payday Express. That complaint is progressing nicely and I shall provide an update in the near future.